Franchise Business Review, a national market research firm, announced today the launch of its annual study of franchisee satisfaction. The results of the study will be released in February with the presentation of the 2010 Franchisee Satisfaction Awards™ in San Antonio to the top franchise companies with the highest levels of franchisee satisfaction. Previous award-winning franchises have included Bruegger’s, Proforma, Auntie Anne’s Pretzels, CertaPro, Snap-on Tools, FastSigns, Home Instead Senior Care, Interstate All Battery Centers, Jenny Craig, Nathan’s Famous, PostNet, Sotheby’s Realty and Value Place Hotels.
This is the fifth consecutive year that Franchise Business Review has conducted this study, researching nearly 500 of today’s leading franchise brands representing over 100,000 franchisees across North America. With more franchise companies participating than ever before, this year’s project will be the broadest study of franchisee satisfaction ever completed.
“The silver lining of this recession is that it also creates opportunities for entrepreneurial-minded people,” says Franchise Business Review President Eric Stites. “Despite all the doom and gloom economic news, the top franchise companies are still performing well. The proof will be in finding who has outstanding owner satisfaction ratings by their franchisees – the real franchise experts.”
Franchise Business Review surveys thousands of franchisees each year to measure satisfaction levels related to their franchise ownership experience. Survey questions cover everything from training and support, system quality issues, franchisor relationship, financial opportunity to overall satisfaction. Additionally, franchisees complete demographic and lifestyle questions to give a 360-degree view of their franchise ownership experience.
Franchise Business Review publishes reports on the top rated franchise companies and distributes data to various media companies. Many of the franchise companies that are researched use Franchise Business Review’s Franchisee Satisfaction Index (FSI)™ to benchmark their annual performance. Franchise Business Review consults with these franchise systems to assist them in improving their operational and franchisee performance and sharing industry best-practices.
About Franchise Business Review
Franchise Business Review is a national franchise market research firm that performs independent surveys of franchisee satisfaction and franchise buyer experiences. The firm’s services include commissioned franchise research projects, as well as industry-wide studies of franchisee satisfaction. Franchise Business Review is headquartered in Portsmouth, NH and can be reached at 603.433.2270.
Visit http://awards.franchisebusinessreview.com for more details and registration information for the 5th Annual Franchisee Satisfaction Awards sponsored by Franchise Business Review.
Media Contact: Kyle Stites, 603.433.2270 or [email protected]
Source: FranchiseWire.com
